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 Post subject: Kudos
PostPosted: Wed Feb 15, 2012 2:30 pm 
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Hemlock Ridge
Hemlock Ridge
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Joined: Wed Oct 29, 2008 9:02 pm
Posts: 4686
Location: Somewhere between Trona and Argus
Forgot my ski poles last weekend, so I walked over to rent some. What a pain in the arse. :swear:

I told one of the MMSA employees what I needed, and they came back with a pair of poles.

"Just bring 'em back when yer done."

That was it. No hassles at all.

Hey, I know it's not a big deal, but I thought that was really cool. And as far as I'm concerned, it's banked goodwill, and I really do appreciate being trusted. This is the kind of personal touch that keeps people coming back.

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 Post subject: Re: Kudos
PostPosted: Thu Feb 16, 2012 9:34 am 
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Hemlock Ridge
Hemlock Ridge
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Joined: Thu Oct 30, 2008 3:41 pm
Posts: 4664
Location: The Dark Side of the Moon
Very cool.... i also enjoy the service at the mountain.....

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 Post subject: Re: Kudos
PostPosted: Thu Feb 16, 2012 12:41 pm 
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Cornice Bowl
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Joined: Mon Nov 10, 2008 3:21 pm
Posts: 945
Now that is service!! I had a guy at the valle nevado resort loan me a goggles for a week..(I believe they were his personal goggles) When I returned them I gave him a six pack and I had to insist he took the gift..

That is awesome when employee does that little extra to help out when they can!!


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 Post subject: Re: Kudos
PostPosted: Thu Feb 16, 2012 4:58 pm 
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Dragon's Back
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Joined: Tue Nov 04, 2008 7:05 am
Posts: 6220
Location: Swansea, Owen's Lake Yacht Club
We were working on some radio equipment on top of June a couple of years ago, the snow was sweet but we didn't bring our gear. When we were done a fella took us over to the rental dept hooked us up with equipment & lift ticket and told us to go have some fun. They didn't charge us a thing. I thought that was extermely cool of them.


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 Post subject: Re: Kudos
PostPosted: Thu Feb 16, 2012 11:27 pm 
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Cornice Bowl
Cornice Bowl

Joined: Sun Apr 03, 2011 9:54 pm
Posts: 631
Location: Mammoth Lakes
I have always received exceptional service in all departments at the mountain as far as I can recall... I figure if you pu the good karma out it seems to find it's way back at one of the places I spend the majority of my time...

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